Frequently Asked Questions
Everything you need to know about our Italian-crafted footwear and services.
Where are Velasca products manufactured?
All our shoes and accessories are handcrafted in Montegranaro, Italy, by skilled artisans who have preserved traditional shoemaking techniques for generations.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Return shipping is free for all orders placed within the European Union and the United States.
How do I find the correct shoe size?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page, which includes a printable foot scale and conversion charts for US and UK sizes.
How long does international shipping take?
Standard international shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, we also offer Klarna for interest-free installments.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a cedar shoe tree after every wear and applying a high-quality leather cream or wax every few weeks to keep the leather hydrated and protected.